How to reach us
Special note to international users
The Service is hosted in China. If you are a user accessing the Service from North America, European Union (EU) or any other region with laws governing personal data collection, use, and disclosure, that differ from Chinese laws, please note that you are transferring your personal data to China which does not have the same data protection laws as the United States, EU and other regions, and by providing your personal data you consent to:
The transfer of your personal data to China as indicated above.
Information we collect
When you create your VIPKID Teacher Account, you will be required to provide certain personal information, including your first and last name, a user name (which will be your email address), the country in which you reside, your Linkedin account, your nationality, your gender, your time zone, your current job and a password. If you are a teacher, we collect and store all of the additional information that you provide to us in your profile. This may include: your time availability, your location, pictures and videos you choose to post, your phone number, address, Skype accounts.
VIPKID may post customers’ testimonials on our Website, which may contain personal information from our customers. Once you accept the VIPKID contract, you give your consent to VIPKID to publish any testimonial, post, comments, name and any other representations.
Automatic Collection of Data
When you visit our Website or click through hyperlinks appearing thereon, or use one or more of our services, we may use an industry-wide technology called "cookies" which stores certain information on your computer and which will allow us to customize your experience to better match your interests and preferences or simply facilitate your signing-in to use the services. Most browsers will allow you to erase cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions. Please note, however, that if you set your browser to block acceptance of cookies, you may not be able to use the Service or enter our Website or it may otherwise adversely impact the functionality of the site. By allowing your browser settings to accept cookies from this Website or Service, you consent to our placement of cookies on your personal computer and/or technology device. However, users of our Website and Service can set their browsers to accept or reject all, or certain, cookies. Please note that if you set your browser to disable cookies or other technologies, you may not be able to access certain parts of our Website or Service and other parts of our Service may not work properly. If you do not wish to share this information with VIPKID, then you should take steps to limit the passive collection of data about your activities on our site, for example, by changing your browser settings to disable cookies. We reserve the right to use and disclose such Non Personal Information, as well as any other Non-Personal Information we collect, with our advertisers and other third parties at our discretion.
Social media features and widgets
What we do with your information
In general, the Personal Information we collect is used to (1) improve our services and enhance your experience with VIPKID, (2) enable us to provide a safer community for all of our Registered Users, and (3) communicate with us. We may use your Personal Information to register and service your account, include in teacher profiles, contact you for questions and to solicit feedback, enable students to search for you, verify information you provide us, help protect the safety and integrity of the site and VIPKID users, target promotional messages or content on the Site, via email or other ads on VIPKID or third party sites.
In order to promote the safety and integrity of the Site and Service, you authorize VIPKID to utilize third party service providers to use your Personal Information to scan on an ongoing basis a variety of sources, which may include, but are not limited to, national criminal databases, sex offender registries, certain media streams, terrorist watch lists, criminal and fugitive watch lists, fraud watch lists, law enforcement reports, and other data to assist us in verifying the information you provide us (such as your name, address, email address, etc.). The results of any Verification Checks will be made available to VIPKID. For the legitimate business purpose of protecting the safety and integrity of the website and VIPKID users, you authorize VIPKID to utilize a third party consumer reporting agency to use your Personal Information to run periodic background checks on you when you register with VIPKID.
Sharing Information with Affiliates
From teacher recruitment website to VIPKID main website which is open to Company members; Your information will be stored in VIPKID's database, which is only accessible through the use of a Virtual Private Network (VPN) with access restricted to only a few key members in the company. Following termination or deactivation of your account, VIPKID, its Affiliates, or its Service Providers may retain information associated with your profile information for a commercially reasonable time for backup, archival, and/or audit purposes.
Share information with third parties
We work with third parties who provide services, which may include website hosting, bank payment and other services of an administrative nature. Personal information, including financial information, may be shared with such third parties for the purpose of providing such services to you. We seek to impose confidentiality obligations on such service providers.
Registered students and parents
If you are a teacher, in order to increase your class booking rate, we share with registered users the information that is included in your profile, aside from your contact information, as well as the following registration information, which we may include in your profile: your first name, first initial of your last name, city, state, profile picture, your gender and your age. The more information you share, the better chance you have of finding students. We may also share on your profile any company reviews you have posted on our Site. If you post information in a VIPKID online forum, that information may be viewed by any Site Visitor or Registered User who accesses the forum.
Links to other sites
Linking to other sites is an integral part of the functionality of the Internet, including our Website. Any link to a page which displays a URL other than a domain name that ends in vipkid.com.cn in the address window of your browser is a link to a site outside of our service and thus outside the control of VIPKID. This includes links to our suppliers of content on the service, affiliates, and links to any other third parties that may be linked to VIPKID. These other sites may send their own cookies to you, collect data or solicit personal information. VIPKID cannot guarantee and is not responsible for the content of outside sites. Please keep in mind that whenever you give out personal information on other sites (for example via message boards or chat), that information can be collected and used by people you don't know. While VIPKID strives to protect our users' personal information and privacy, we cannot guarantee the security and privacy of any information you disclose at other sites, and you do so at your own risk. Please learn about the privacy and security practices and policies of external websites before providing them with personal information.
Not to use for profit (rent or sell)
Updating or deleting your registration information
Invitations - Refer a Friend
If you decide to refer a friend to our site, they will have to provide information for registration as outlined above. Your friend will be subject to this Privacy Policies and the terms of service of VIPKID.